Yesterday, Delta Air Lines, in partnership with U.S. Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta International Airport (ATL) and the Transportation Security Administration (TSA), unveiled the first biometric terminal in the United States at Maynard H. Jackson International Terminal (Terminal F) in Atlanta, announced earlier this fall.
This means that customers flying direct to an international destination on Delta, Aeromexico, Air France, KLM or Virgin Atlantic Airways can use facial recognition technology from curb to gate, including to:
- Check in at the self-service kiosks in the International lobby
- Drop checked baggage at the counters in the International lobby
- Serve as identification at the TSA checkpoint
- Board a flight at any gate in Terminal F
- And, go through CBP processing for international travelers arriving into the U.S.
Touch points throughout the terminal in Atlanta started coming online in mid-October – nearly all 25,000 customers who travel through ATL Terminal F each week are choosing this optional process, with less than 2 percent opting out. And, based on initial data, the facial recognition option is saving an average of two seconds for each customer at boarding, or nine minutes when boarding a wide body aircraft.
“Delta’s successful launch of the first biometric terminal in the U.S. at the world’s busiest airport means we are designing the airport biometric experience blueprint for the industry,” said Gil West, Delta’s COO.
“We’re removing the need for a customer checking a bag to present their passport up to four times per departure – which means we’re giving customers the option of moving through the airport with one less thing to worry about, while empowering our employees with more time for meaningful interactions with customers.”
West added that Delta plans to scale the end-to-end airport biometric terminal experience to the global airline’s hub in Detroit in 2019.
“It is a great honor for Detroit Metropolitan Airport to become one of the nation’s first biometric terminals,” said Chad Newton, Wayne County Airport Authority Interim CEO.
“As a world-class airport, we are continuously seeking ways to enhance the customer travel experience. We look forward to partnering with Delta, CBP and TSA to provide passengers with the option to utilize facial recognition throughout their entire travel process.”