Dubai Airports launches cloud-based monitoring system

posted on 9th July 2019 by William Hayes

Operator Dubai Airports has announced the launch of a new real-time monitoring system to support operations at Dubai International (DXB), the world’s third busiest airport.

The cloud-based platform, named realtimeDXB, gathers data from over 50 operational systems in order to keep operational teams informed of developing situations anywhere from airfield to kerbside.

“As a system that makes key operational information visible in real-time to all service partners involved in the day to day running of the airport, realtimeDXB is a major step forward in our journey to develop common situational awareness,” said Damian Ellacott, Vice President of the Airport Operations Control Centre (AOCC), at Dubai Airports.

“This system will be instrumental in the implementation of new concepts of airport operations such as Airport Collaborative Decision Making (ACDM) and Total Airport Management.”

The first phase of the system’s rollout will focus on airfield data, including aircraft movements, flight information, status of aircraft stands, performance analysis and departure processes.

The next phase of the system will focus on passenger and baggage flows inside the terminals, with the airport hoping to build on their Q1 of 2019 performance, which saw customer wait-times reduced by 30 per cent.

“DXB is the world’s busiest hub by international passenger volumes and we aspire to be also known as the best airport for customer service,” said Lloyd Gozzett, Vice President of Customer Success at Dubai Airports.

“One of the best ways to achieve that goal is to deliver a consistently smooth airport experience for the millions of customers that pass through our doors every day, and realtimeDXB helps us to do exactly that.

“In addition, by increasing the flow of traffic, the system essentially adds capacity to a hub that’s located in the middle of the city and does not have the luxury to keep expanding its physical infrastructure.”