Menzies Aviation has won a new long-term ground handling contract with easyJet at the low-cost carrier’s home base in London Luton Airport.
The contract will see Menzies handle over 24,000 turns annually for the airline.
Menzies Aviation said the award is recognition of Menzies’ “renewed and innovative approach to the relationship with easyJet” as it is “breathing new life into the UK business and service offering, Menzies is focussing on strong management disciplines and the needs of customers”.
easyJet director of ground operations and customer management centres, Karen Cox said: “We are delighted to be extending our long standing relationship with Menzies Aviation at London Luton.
“Menzies have refreshed their approach to working with easyJet and recognised the need for a culture of continuous improvement. I am confident they will deliver the customer experience we desire for all our passengers passing through this key base.”
Chief executive, Giles Wilson said: “We have had a relationship with easyJet at London Luton for over 15 years and I am delighted that this is to continue at easyJet’s home base.
“I would like to thank our staff for their commitment to date and the enthusiasm I know they will show as we look forward to delivering great service over the life of this contract.
“This contract is one of the largest single ground handling contracts in the UK and I am delighted to have secured it.
“This together with other recent contract gains demonstrates that our renewed focus on our UK business is starting to pay dividends and I look forward to more progress throughout 2019.”
