Ontario International opens new restaurant to improve customer experience

posted on 4th May 2018 by yumna
Ontario International opens new restaurant to improve customer experience

Source: NYTimes.com

There is more good news for air travelers at Ontario International Airport (ONT) with the arrival of Rock & Brews Restaurant in Terminal 4, the latest hit in the continuing transformation of the airport’s customer experience.

“We are thrilled to offer our customers their favorite brands as Ontario is fast becoming a favorite Southern California destination for business and leisure travelers alike,” said Alan D. Wapner, president of the Ontario International Airport Authority (OIAA). “The innovators of Rock & Brews have proven that few things go together better than concert rock and hand-crafted American foods like [wings, salads and burgers], and we are confident ONT’s newest dining option will be an instant hit with our customers.”

The opening of the Rock & Brews Restaurant franchise was preceded last month by the arrival of Einstein Bros, which is also located in Terminal 4, and Wolfgang Puck’s WPizza in Terminal 2.

The redevelopment of ONT’s food and beverage concessions is being undertaken in collaboration with Delaware North Companies Travel Hospitality Services Inc., which is investing $6 million over 18 months to rebrand and refurbish the airport’s dining facilities.

“Rock & Brews perfectly captures what many travelers seek on the West Coast, great food, an impressive beer selection and an exciting atmosphere,” said Kevin Kelly, president of Delaware North’s travel division. “We know the restaurant will resonate with ONT travelers and we look forward to continuing to open even more dining options in the coming months.

The agreement with Delaware North is expected to generate net revenue of nearly $13 million over 10 years for the OIAA. Product prices charged to customers will not be more than 10% above the non-airport price for food and beverage, a decrease of 8% under the previous concession agreement.

“We are intent on providing our customers what they want when they travel – popular brands with a wide variety of choices featuring fresh, high-quality products,” Wapner said, noting that more concession announcements are planned for later this year.

A separate initiative with Hudson Group and HG ONT Retailers Joint Venture, which includes a capital investment of at least $2.4 million by the concessionaire, is underway to similarly rebrand and upgrade ONT’s retail operations.