A disabled passenger has claimed that her wheelchair broke on a Thomas Cook airlines flight and the airline refused to replace it, according to the Independent.
The passenger stated she was left without a wheelchair for three months as hers had been broken on a flight between Cuba and Manchester in the UK, the report stated.
The wheelchair, which reportedly cost over two thousand GBP, was not replaced by the airline although they did send her a bill for £500.
The wheelchair was custom built – hence the expensive price tag – yet she paid substantially less for it as it was second-hand.
The airline has since pledged to replace the wheelchair after being contacted by The Independent.