Singapore Airlines Limited (SIA) and SATS have renewed their commitment to strengthen hub competitiveness with the renewal of a suite of aviation services contracts for the next five years.
Commencing on 1 April 2019, the Singapore Airlines and SilkAir contracts have a five-year tenure with an option to extend for a further five years, encompassing inflight catering and cabin handling, passenger and ramp handling, cargo handling, aircraft interior cleaning, aviation security and laundry services.
The new contract will also include the provision of aviation security services for Scoot. This long-term partnership marks a foundational development in SIA’sthree-year transformation plan to enhance customer experience and raise operational efficiency to better position the SIA Group for the future.
SATS has created dedicated teams for SIA with digital ground handling systems that are integrated with Singapore Changi Airport, ensuring seamless service for passengers from ground to air.
Key touchpoints during the customer journey are analysed by both companies, using data analytics to findopportunities to improve serviceand personalisation in F&B offeringsf or example.
In addition, the companies are working together on a joint sustainability roadmap to mitigate the impact on the environment and meet the demands of increasing air travel. Details will be announced as initiatives are rolled out.
SIA chief executive officer (CEO), Goh Choon Phong said: “We are pleased to be extending our relationship with SATS through these renewed contractsand look forward to building on our strong relationship in the years ahead.”
SATS president and CEO, Alex Hungate said: “The long-term relationship between SIA and SATS means that we can work seamlessly as one team to innovate and invest in world-class service and capabilities.”