Worldwide Flight Services (WFS) has won a five-year contract to provide ground handling services for Flybe at Birmingham Airport, beginning on 23 October 2019.
The company is currently recruiting around 160 staff to take charge of Flybe’s passenger services, baggage handling and ramp operations at the airport.
“This is a very important contract for WFS because it establishes our working relationship with a significant new airline customer and extends our ground handling network to a new airport,” Will Barton, Managing Director of WFS UK Ground.
“Our aim is to improve the customer experience for Flybe’s passengers, to support the growth of Birmingham Airport, and to be a reliable and valued partner to both parties.”
In addition to creating a new team to handle ground services at the airport, WFS also investing in new management control systems and in new ground support equipment to ensure the efficiency of its Birmingham operation.
“WFS has impressed us with their innovative approach and strong commitment to providing such a quality service for our customers as they travel through the various touch points at Birmingham Airport and we look forward to welcoming them to our team in October – and to a long and successful partnership,” said Flybe’s Director of Ground Operations, Alexandra Grondin.
